At ag99, we believe gaming should be entertainment — not a source of stress. Playing responsibly helps you protect yourself and your family. Our tools, guidelines, and support are always here for you.
Our Commitment
Every user's mental and financial well-being is our top priority.
Responsible gaming at ag99 isn't just a policy — it's part of our culture. Online gaming and betting are, at their core, a form of entertainment. But when it becomes a habit that causes financial or emotional strain, it stops being fun. We want you to always stay in the enjoyment zone.
Online gaming in Bangladesh is growing every day — and so is the need for awareness. At ag99, we make sure every user knows their limits, plays within a set budget, and has the option to take a break whenever needed.
The core of responsible gaming is simple — never treat gambling as a source of income. Every bet is an entertainment decision, not an investment. At ag99, we keep reminding you of this and give you the tools to play accordingly.
Keep in mind: Gaming is for entertainment. Placing bigger bets to chase losses is never the right move. ag99 is always here to guide you back on track.
Ag99 provides a range of tools and features to help keep you safe — all within your own control.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, you won't be able to exceed it. This makes it easier to stay in control of your finances and avoid overspending.
You can temporarily close your account for a set period — anywhere from 24 hours up to 6 months. During this time, logging in won't be possible, keeping any unintended play at bay.
If you need an extended break, use the Self-Exclusion option. You can completely deactivate your account for anywhere between 6 months and 5 years. This is an important protective tool that helps you tackle problem gambling head-on.
Ag99 will send you an alert after extended play sessions. Set your own session time limits — you'll get an automatic notification when your time is up. Staying aware of the time is the first step toward responsible gaming.
View your full betting history, wins and losses, and a summary of your spending. Understanding your own patterns makes it easier to make informed decisions. ag99 presents this information transparently.
Our Bangla-speaking support team is always on hand for any questions or concerns about responsible gaming. If you notice a problem — whether in yourself or someone you know — don't hesitate to reach out.
Setting limits on ag99 is simple. Just a few steps to make your gaming experience safer.
Log in to your ag99 account and go to Profile Settings.
Look for the "Responsible Gaming" option inside your profile.
Set a deposit limit, session time, or cooling-off period — whichever you need.
Confirm the change. Some limits take effect immediately.
If you ever need help, our 24/7 support team is always ready.
Compare your habits against the list below. The goal is to maintain healthy gaming habits.
| Healthy habits | Risky Habits |
|---|---|
| Playing within a set budget | Playing beyond your budget |
| Playing for entertainment | Playing to earn money |
| Taking breaks on time | Playing for hours without stopping |
| Staying calm after a loss | Betting more to recover losses |
| Spending time with family | Neglecting relationships |
| Playing without borrowing | Betting with borrowed money |
If you recognize even one of these risky habits in yourself, contact ag99 Support right away. The sooner you address a problem, the easier it is to resolve.
If you notice the signs below, your gaming habits may be getting out of control. Take action before it's too late.
Financial Strain: Using money set aside for essential expenses on gaming, or hiding financial matters from family.
Loss of control: Being unable to stop even when you want to, or playing for longer than you planned.
Relationship strain: Arguments or growing distance with family or friends due to gaming.
Emotional instability: Feeling restless, irritable, or unable to concentrate when not gaming.
Chasing Losses: Chasing losses by placing larger bets after every loss.
Impact on Work and Studies: Neglecting professional or academic responsibilities because of gaming.
Answer the questions below honestly. If three or more answers are "Yes", it's time to seek help.
Do you spend more time gaming than you intended?
Has gaming been cutting into your family time or work?
Do you place bigger bets to try to win back money you've lost?
Do you feel restless or irritable when you can't game?
Is what you spend on gaming exceeding your income?
Do you hide your gaming from people close to you?
Have you tried to stop gaming but couldn't?
These questions are not a substitute for professional diagnosis. If you answered "Yes" to more than three, please reach out to our support team or a specialist.
Acknowledging a problem takes courage. The steps below will help guide you in the right direction.
Our support team is available 24/7 in Bangla to assist you. Get help with self-exclusion or setting your limits.
Enable Cooling-Off or Self-Exclusion directly from your profile settings. It's completely confidential and takes effect immediately.
Talk to someone you trust. Social support is one of the most effective ways to overcome addiction.
Consult a mental health professional or counselor. Problem gambling is a treatable condition, and with the right support, a full recovery is possible.
Ag99 does not allow minors to access its gaming platform. Age verification is mandatory at registration.
Ag99 firmly believes that its gaming platform is for adults only. No one under the age of 18 is permitted to use our services. This isn't just a matter of policy — it's our ethical responsibility.
If there are children or teenagers in your home, keep parental controls enabled on your devices and keep your account credentials secure. Never give anyone else access to your ag99 account.
Find answers to the most frequently asked questions here.
Responsible Gaming
At ag99, we're committed to keeping your gaming experience fun and safe at all times. Join today and play responsibly.