Your ag99 Privacy Our Priority

Introduction

Ag99 (ag99.fun) is a licensed online gaming and betting platform. We believe that Privacy A fundamental right of every user. This privacy policy explains what information is collected when you use ag99, how it is used, and the steps we take to protect it.

This policy applies to ag99's website, mobile app, and all other digital services. By using our platform, you agree to this Privacy Policyby continuing, you are deemed to have agreed to the terms. If you do not agree, please refrain from using the platform.

We review this policy regularly and update it as needed. Users will be notified of significant changes via their registered email or through the platform.

What Information Is Collected?

Ag99 collects your information in several ways. A detailed breakdown by category is provided below:

Registration Details

Information you provide during account registration is stored, including your full name, mobile number, date of birth, and preferred username.

Identity Verification (KYC) Information

For large withdrawals or security purposes, ag99 may request a copy of your national ID, passport, or driving license. This information is used solely to verify your identity.

Transaction Details

Records of deposit, withdrawal, and betting history are maintained. Mobile banking numbers (bKash, Nagad, Rocket) are stored for transaction purposes.

Automatically Collected Information

When you use ag99, certain information is collected automatically — such as your IP address, device type, browser details, and a log of your activity on the platform.

How Is Your Information Used?

Ag99 uses your information only for limited, specific purposes. No data is used beyond its stated purpose.

• To support account creation, management, and secure login.
• To process deposits and withdrawals.
• To detect and prevent fraud, money laundering, and account misuse.
• To verify age and ensure responsible gaming.
• To resolve technical issues and improve platform performance.
• To meet legal obligations and comply with regulatory authority directives.
• To send you bonus and promotional offers based on your preferences (only with your consent).
• 24/7 Bangla support and complaint resolution.

Data Storage & Security

Ag99 uses industry-standard technology to protect your data. Our servers are secured with 256-bit SSL/TLS encryption, and our data centers are protected by robust firewalls.

Security Measures

• Encryption: All data transfers are secured with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Audits: Regular system audits conducted by third-party security experts.
• Access Controls: Only authorized personnel are permitted to access specific data.
• Backup: Data is backed up regularly to secure locations.

However, no method of internet transmission can be guaranteed completely secure. In the event of a security breach, ag99 will notify affected users immediately and take all necessary action.

Data Sharing — When and With Whom?

Ag99 never sells your personal information to third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions.
• Legal Obligations: Information may be disclosed in accordance with court orders or government directives.
• Fraud Investigation: When required for investigations involving gaming regulatory bodies or law enforcement authorities.
• Technology Service Providers: Cloud hosting or cybersecurity service providers may process limited data under contractual confidentiality obligations.

All third parties with whom data is shared are contractually bound to uphold privacy standards equivalent to those of ag99.

Cookie Policy

Ag99 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Types

• Essential Cookies: Required for login sessions and platform security. Disabling these cookies will prevent the platform from functioning correctly.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Platform usage statistics are collected to help improve our services.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may limit certain ag99 features.

Your Rights

As an ag99 user, you have full control over your own data. You may exercise the following rights at any time:

Child Protection

Ag99 is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. Age is verified through date-of-birth confirmation during registration.

If a minor has accidentally created an account, parents or guardians may contact us and we will immediately close the account and delete all associated data.

Ag99 is committed to responsible gaming. We encourage parents to install parental control software on shared devices to prevent minors from accessing platforms of this nature.

Policy Updates

Ag99 may update this privacy policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or updates to our technology.

• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• A notification will be posted on the platform for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy are available upon request from the support team.

Contact & Complaints

If you have any questions or concerns about this privacy policy, please get in touch. Our data protection team will process your request as quickly as possible.

If you believe ag99 has violated this policy, please contact us directly first. If the matter is not resolved, you have the right to file a complaint with the relevant regulatory authority.